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Privacy Policy

1) Information on raising personal data and contact data of the person responsible

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we are informing you of our handling of your personal data when using our website. Personal data are all data that you can be identified with.

1.2 The person responsible for the data handling on this website as regards the General Data Protection Regulation (GDPR) is doo Direct-Order-Online GmbH, Klingenhofstrasse 70, 90411 Nürnberg, Germany, Tel.: +49 (0) 911 6695-260, Fax: +49 (0) 911 6695-261, E-Mail: info@d-o-o.de. The person responsible for the processing of personal data is that natural person or corporate entity that single-handedly or together with others decides on the purpose and the means of the handling of personal data.

1.3 For security reasons and for protection of the transmission of personal data and other confidential contents (e. g. orders or enquiries to the person responsible), this website uses an SSL and TLS encryption. You can identify an encrypted connection by the character string "https://" and the lock symbol in your browser line.

2) Data capture when visiting our website

If you merely use our website for informational purposes, i. e. if you do not register or do not transfer to us information in another way, we only collect those data that your browser conveys to our server (so-called "Server Logfiles"). When you call up our website, we are collecting the following data that are necessary for us technically in order to show you the website:

- Our visited website

- Date and time when accessing

- Amount of the sent data in Byte

- Source/reference that you are accessing the site from

- Browser used

- Operating system used

- IP address used (as the case may be in anonymised manner)

The processing is imposed in accordance with Art. 6 (1) GDPR (f) on the basis of our legitimate interest in improving the stability and functionality of our website. The transfer or other use of the data does not take place. However, we reserve the right to review the Server Logfiles retrospectively if concrete indications point to an illicit use.

3) Cookies

In order to make the visit of our website attractive for you and to make the use of certain functions possible, we are using so-called cookies on different pages. These are small text files that are filed to your terminal device. Some of the cookies we use are deleted when the browser session is terminated, i. e. when closing the browser (so-called session cookies). Other cookies stay on your terminal device and make it possible for us or our partner company (cookies from third-party providers) to recognize your browser when you visit the site again (persistent cookies). If cookies are set, they are collecting and processing certain user information in an individual extent such as browser and location data as well as IP address values. Persistent cookies are automatically deleted after a set period of time that can vary depending on the cookie.

Cookies partially serve the purpose of easing the ordering procedure by saving settings (e. g. remembering the content of a virtual shopping cart for a later visit of the website). If personal data is also processed by individual cookies implemented by us, the processing is imposed in accordance with Art. 6 (1) GDPR (b) either to conduct the contract or in accordance with Art. 6 (1) GDPR (f) to ensure our legitimate interests as regards the optimal functionality of the website as well as a customer friendly and effective configuration of your visiting the page.

We are in some circumstances working together with advertising partners that help us design our website more interestingly for you. For this purpose and in this case, cookies of partner companies are as well saved on your hard drive when visiting our website (cookies of third party companies). When working with the afore-mentioned advertising partners, you are being individually and separately informed of the use of such cookies and of the extent of the respectively gathered information within the following paragraphs.

Please note that you can configure your browser in a way so that you are being informed of cookie setting and that you can decide individually as to whether you accept them or if you wish to deny cookies in certain cases or in general. Every browser differs in the way they maintain the cookie preferences. This is described in the help menu of every browser which explains to you how to edit your cookie preferences. You can find the preferences for the respective browser at the following links:

Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
Safari: https://support.apple.com/kb/PH21411?locale=de_DE&viewlocale=en_US
Opera: https://www.opera.com/help/tutorials/security/cookies/

Please note that when not accepting cookies, the functionality of our website may be restricted.

4) Contact support

Within the scope of contact support by us (e. g. by contact form or e-mail), personal data is gathered. Which data are gathered in the case of a contact form can be determined by the respective contact form. These data are exclusively saved and used for the purpose of responding to your issue or for contact support and the associated technical administration. Legal basis for the processing of the data is our legitimate interest in responding to your issue in accordance with Art. 6 (1) GDPR (f). If your contacting is aimed at conducting a contract, the additional legal basis for the processing is in accordance with Art. 6 (1) GDPR (b). Your data are deleted after having handled your enquiry. This is the case if it is clear from the circumstances that the issue in question is conclusively solved and if there is no official duty to preserve records.

5) Data processing when creating a customer account and for processing of contracts

In accordance with Art. 6 (1) GDPR (b), personal data are further on gathered and processed if you inform us of them for the conducting of a contract or when creating a customer account. Which data are gathered can be determined by the respective input forms. The deletion of your customer account is possible at any time and may ensue by sending a message to the above-mentioned address of the person responsible. We save and use the data sent to us by you for the processing of contracts. After complete processing of the contract or deletion of your customer account, your data are disabled considering fiscal retention periods and retention periods relating to commercial law and are deleted after expiry of these deadlines unless you have explicitly agreed to a further use of your data or if a legal further use of data was reserved by our site that we will advise you of in the following.

6) Usage of your data for direct advertising

6.1 Registration for our e-mail newsletter

If you register for our e-mail newsletter, we are regularly sending you information on our offers. Compulsory statement for the transmission of the newsletter is solely your e-mail address. The specification of further potential data is voluntary and is used to be able to address you personally. For sending the newsletter, we are using the so-called Double Opt-in procedure. This means that we will only transmit an e-mail newsletter to you if you have explicitly stated that you agree with the transmission of newsletters. We are then sending you a confirmation e-mail in which you will be asked to confirm that you want to receive newsletters in the future by clicking the corresponding link.

Upon activating the confirmation link, you are informing us of your consent for the usage of personal data in accordance with Art. 6 (1) GDPR (a). When registering for the newsletter, we are saving your IP address as listed by the Internet Service Provider (ISP) as well as the date and time of your registration in order to be able to reconstruct a potential misuse of your e-mail address at a later point in time. The gathered data upon registering for the newsletter are exclusively used for promotional addressing purposes by way of the newsletter. You can unsubscribe from the newsletter at any time using the designated link in the newsletter or by sending a corresponding message to the afore-mentioned person responsible. After successfully unsubscribing, your e-mail address is immediately deleted from our newsletter mailing list, unless you have explicitly agreed to a further usage of your data or unless we are reserving an exceeding data usage that is allowed by law and if we advise you of that in this statement.

6.2 Transmission of the e-mail newsletter to existing customers

If you have provided your e-mail address to us when purchasing goods or services, we are reserving the right to regularly send you offers per e-mail for goods or services from our product range similar to the ones already purchased. For this, we are not required to obtain your consent separately in accordance with § 7 (3) UC. The data handling is ensued insofar solely on the basis of our legitimate interest in personalized direct advertising in accordance with Art. 6 (1) GDPR (f). If you have not initially objected to the usage of your e-mail address for this purpose, a mail transmission on our part does not take place. You are entitled to object to the usage of your e-mail address for the afore-mentioned advertising purpose at any time with definitive effect by sending a message to the afore-mentioned person responsible. For this, merely transmission fees will arise for you according to the base rates. After having received your objection, the usage of your e-mail address for advertising purposes is immediately discontinued.

7) Data handling for order processing

7.1 For processing your order, we are working with the following service providers that are supporting us integrally or partly with the completion of conducted contracts. We are transmitting certain personal data to these service providers in accordance with the following information.

The personal data gathered by us are forwarded to the shipping company entrusted with the delivery within the scope of processing of contracts if that is necessary for shipping the goods. Your payment data is forwarded to the commissioned credit institution within the scope of payment handling, if that is necessary for the payment handling. If payment service providers are employed, we are explicitly advising you of that in the following. The legal basis for the transmission of data is in accordance with Art. 6 (1) GDPR (b).

7.2 Usage of payment service providers

- Amazon Pay

When selecting the payment method "Amazon Pay", the payment handling is effected via the payment service provider Amazon Payments Europe s.c.a., 5 Rue Plaetis, L-2338 Luxemburg (hereinafter known as "Amazon Payments“) that we are transmitting your information to within the scope of the ordering procedure as well as information on your order in accordance with Art. 6 (1) GDPR (b). The transmission of your data ensues exclusively for the purpose of payment handling with the payment service provider Amazon Payments and only insofar as it is necessary for that. Using the following internet address, you may retrieve further information on the data protection regulations of Amazon Payments:

https://pay.amazon.com/us/help/201751600

-PayPal

When paying via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "deferred payment" via PayPal, we are forwarding your payment details within the scope of payment handling to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter known as "PayPal"). The transmission is imposed in accordance with Art. 6 (1) GDPR (b) and only insofar as it is necessary for payment handling. PayPal reserves the right to conduct a credit check for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "deferred payment" via PayPal. For this, your payment details are forwarded to credit agencies as the case may be in accordance with Art. 6 (1) GDPR (f) on the basis of the legitimate interest of PayPal in determining your financial solvency. The result of the credit check as regards the statistical risk of non-payment is used by PayPal to decide on providing the corresponding method of payment. The credit check may contain probability values (so-called Score Values). If Score Values are incorporated in the result of the credit check, they originate in a scientifically recognized mathematical and statistical procedure. When calculating the Score Values, address details are incorporated among other things but not exclusively. You may find further information regarding data protection laws, among other things on the incorporated credit agencies, in the privacy policy of PayPal:

https://www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=en_DE
You can object to the processing of your data at any time by sending a message to PayPal. However, PayPal is still entitled to process your personal data if this is necessary for the contractual payment handling.

- SOFORT
When selecting the payment method "SOFORT", the payment handling is effected via the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 München, Germany (hereinafter known as „SOFORT“) that we are transmitting your information to within the scope of the ordering procedure as well as information on your order in accordance with Art. 6 (1) GDPR (b). The Sofort GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). The transmission of your data ensues exclusively for the purpose of payment handling with the payment service provider SOFORT and only insofar as it is necessary for that. Using the following internet address, you may retrieve further information on the data protection regulations of SOFORT: https://www.klarna.com/sofort/privacy-policy/

- Stripe

When selecting the payment method of the payment service provider Stripe, the payment handling is effected via the payment service provider Stripe Payments Europe Ltd, Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland, that we are transmitting your information to sent to us within the scope of the ordering procedure as well as information on your order (name, address, bank account number, bank code, possibly credit card number, invoice amount, currency and transaction number) in accordance with Art. 6 (1) GDPR (b). The transmission of your data ensues exclusively for the purpose of payment handling with the payment service provider Stripe Payments Europe Ltd. and only insofar as it is necessary for that. Using the following internet address, you may retrieve further information on the privacy policy of Stripe: https://stripe.com/de/terms

8) Web analytics services

Google (Universal) Analytics

- Google Analytics

This website is using Google Analytics, a web analytics service of the Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics is using so-called "cookies", i. e. text files that are saved to your computer and that make an analysis of the usage of the website by you possible. The information created by the cookie on your usage of the website (including the shortened IP-address) are usually transmitted to a server of Google in the US and are saved there.

This website is exclusively using Google Analytics with the extension "_anonymizeIp()" that ensures anonymisation of the IP address by shortening it and thus precludes the direct connection to a person. Using this extension, your IP address is hitherto shortened by Google within the member states of the European Union or in other contractual states of the agreement of the European Economic Area. Only in exceptional cases, the complete IP address is transmitted to a server of Google in the US and shortened there. In these exceptional cases, the processing is imposed in accordance with Art. 6 (1) GDPR (f) on the basis of our legitimate interest in the statistical analysis of user behaviour for optimisation and marketing purposes.

Google will be using this information on our account in order to evaluate your usage of the website to compile reports on the website activity and to perform further services on our behalf regarding usage of the website and the internet. The IP address transmitted by your browser within the scope of Google Analytics is not combined with other data of Google.

You can inhibit the storage of cookies by means of corresponding settings in your browser software; please note, however, that in this case, you may not be able to use all functions of this website to their full extent. Moreover, you can inhibit the coverage of the data created by the cookie related to your usage of the website (including your IP address) to Google as well as the processing of these data by Google by downloading and installing the Browser Plugin available at the following link:

https://tools.google.com/dlpage/gaoptout?hl=en-GB

Alternative to the Browser Plugin or when using browsers on mobile devices, please click the following link in order to set an Opt-Out-Cookie that will inhibit future coverage by Google Analytics on this website (this Opt-Out-Cookie only works in this browser and only for this domain. If you delete your cookies in this browser, you will have to click this link again): Deactivate Google Analytics

Google LLC based in the US is certified for the EU-US Data Privacy Agreement "Privacy Shield", which ensures adherence to the level of protection of personal data valid in the EU.

Please retrieve further information on the handling of user data at Google Analytics from the privacy policy of Google: https://support.google.com/analytics/answer/6004245?hl=en

 

9) Rights of the person concerned

9.1 The current data protection law ensures extensive rights for the person concerned (right to information and right to intervene) towards the person responsible regarding the processing of your personal data that we are informing you of in the following:

Right to information in accordance with Art. 15 GDPR: You especially have the right to information on the personal data processed by us, the processing purposes, the categories of the processed personal data, the recipients or categories of recipients that the data were or will be revealed to, the proposed storage length or the criteria for determining the storage length, the insistence on the right of rectification, deletion, limitation of processing, objection to the processing, complaint to the regulating authority, the source of the data if they have not been gathered by us through you, the existence of an automatic decision finding process including Profiling and as the case may be significant information on the involved logic and the consequences concerning you and the consequences of such processing striven for as well as your right to information on which assurances exist in accordance with Art. 46 GDPR when forwarding your data to third countries;

right of rectification in accordance with Art. 16 GDPR: You have the right of immediate rectification of incorrect data concerning you and/or completion of your incomplete data saved by us;

right of deletion in accordance with Art. 17 GDPR: You have the right to demand deletion of your personal data in the case of presence of the prerequisites of Art. 17 (1) GDPR. However, this right especially does not exist if the processing for exercising the right of freedom of expression and information is necessary for fulfilment of a legal obligation, for reasons of public interest or for enforcing, exercising or pleading of legal claims;

right to restrict the processing in accordance with Art. 18 GDPR: You have the right to demand restriction of the processing of your personal data so long as the validity of the data contradicted by you is reviewed, if you object to the deletion of your data because of prohibited data processing and instead demand restriction of the processing of your data, if you require your data for enforcing, exercising or pleading of legal claims, after we are no longer requiring these data after having reached full achievement of the objectives or if you have lodged an opposition due to your special situation, insofar as it is not determined if our legitimate reasons prevail;

right of instruction in accordance with Art. 19 GDPR: If you have enforced the right of rectification, deletion or restriction of the processing towards the person responsible, the person responsible is obligated to advise all recipients that the personal data in question have been revealed to, of the rectification or deletion of the data or restriction of the processing, unless this turns out to be impossible or is connected with a disproportionate amount of effort. You are entitled to be informed of these recipients;

right to data portability in accordance with Art. 20 GDPR: You have the right to receive your personal data provided to us by you in a structured, usual and machine-readable format or to request the transmission to another person responsible insofar as it is technically possible;

right of revocation of a given approval in accordance with Art. 7 (3) GDPR: You have the right to retract a one-time approval given for processing data at any time and future effects thereof. In the case of revocation, the data in question are deleted immediately by us unless a further processing cannot be drawn upon the legal basis for processing without consent. By revoking the approval, the legitimacy of the processing having taken place because of the approval until revocation will not be touched;

right to complain in accordance to Art. 77 GDPR: If you are of the opinion that the processing of the personal data concerning you is in violation of the GDPR, you are - without prejudice to an ulterior legal remedy concerning administrative or judicial law - entitled to complain to a regulating authority, especially in the member state of your habitual residence, your place of employment or the place of the alleged violation.

9.2 Right of objection

If we are processing your personal data within the scope of weighing of interests on the basis of our predominant legitimate interest, you are at any time entitled to object to the processing with effect for the future due to reasons that result from your special situation. If you are using your right of objection, we are terminating the processing of the data in question. The continued processing is reserved, however, if we can substantiate compelling reasons worthy of protection for the processing that outweigh your interests, basic rights and fundamental freedom or if the processing serves to enforce, exercise or plead legal claims.

If your personal data are processed by us to conduct direct advertising, you are at any time entitled to object to the processing of personal data concerning you for the purpose of such advertising. You may exercise the objection as described above.
If you are using your right of objection, we are terminating the processing of the data in question for purposes of direct advertising.

 

10) Storage length of personal data

The storage length of personal data is calculated according to the corresponding official retention period (e. g. retention periods according to tax and commercial law). After expiry of the deadline, the corresponding data are deleted perfunctorily, insofar as they are no longer necessary for contractual performance or for contract initiation and/or no legitimate interest in continued storage does persist on our part.


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